SW services and support
SW service, customer support and product maintenance
Given rapid IT advancement and growth, continuous development and upgrades of software applications are crucial to their flawless functionality. This is why, as part of our software service, we provide our customers with software application updates for all supported software products. We are aware that the daily operation of every organization is very different, and therefore to supplement the installed and operated software with additional functions, features or extended use doesn’t present a problem for us. We provide our clients with full support in collaboration on a case study, technical project or complete custom software application development.
Our technical support will help you with troubleshooting, consulting new tasks or setting up and further development of your system. At the same time, we provide the latest versions of fixes, updates and upgrades for all delivered software.
Contact us: servicedesk@scanservice.cz
Since 1998
What our cooperation can bring to you?
Always up to date
Flexibility of delivered solutions
Experienced team
SW support
SW support services
- By phone, e-mail, video conferencing or in person
- Troubleshooting
- Consultations on creating new tasks and system settings
- System development
Providing SW support and maintenance
SW support and maintenance for
- Repair patches
- Update
- Upgrade
SW services and support
Solution proposal
Every customer will find that we will design the optimal software solution based on their requirements. Based on initial analysis, we will gladly help all clients with the selection and recommendation of the most suitable functionality for the delivered solution, workflows, solution implementation and a proposal for possible improvements and program modifications to ensure the final result not only meets their current needs but also allows further future development.
- Solution development and implementation
Naturally, we develop and implement all solutions based on our customers’ needs. An integral part of the process is also the verification and pilot operation, including the final infrastructure setup before the launch of production operation.
Nedílnou součástí naší práce je také ověřovací a pilotní provoz řešení, a to včetně finálního nastavení infrastruktury před zahájením produkčního provozu. I po úspěšném nasazení řešení zůstáváme s vámi a poskytujeme vám veškerou podporu. Pokud tak budete později potřebovat řešení upravit či aktualizovat, můžete se na nás spolehnout.
- Programming services
We employ a team of experienced programmers who guarantee top-quality support for all applications delivered to our clients. In addition to special modules that allow the integration of digitization applications with information systems and the client’s infrastructure, our programmers have developed our own applications, such as ScanCollector and ScanLog. These are programs that are used during the scanning process or for searching in image archives.
- Training
Even after the installation is completed, our work doesn’t end. After the correct installation of software applications, we train our customers for actual work and individual tasks with installed applications. The scope and focus of the training are discussed with the customer in advance. The extent and focus of the training correspond to the specific needs of the customer and takes into account the expertise of specific staff who will perform individual operational activities. An integral part is the delivery of user and administrator documentation.
Training
What types of training do we offer?
- System Administrator training
- Application SW Operator training
- Operator training (scanning, indexing, and/or other activities)
Why choose us
Benefits of cooperating with us
- SLA of provided services - operating hours Response Time and Fix Time are always individually agreed with the customer according to his current needs
- Fix time 4 hours to 5 days depending on the incident category
- Trial SW versions on loan (if released by vendor)
- Full SW versions on loan for up to 3 months (if allowed by vendor)
Contact Us
Contact form
For more information about our services and solutions, write to us or call +420 778 046 937.